While you do your business we support you from backend.
We have always championed one aspect of business support above all others – we intentionally avoid the concept of ascribing customers a support ticket or number when they make contact because the people at the other end of the question are not numbers.
We help scaling businesses deliver the modern support experience our customers demand. Using your existing tools and workflows, and set up in a week or less.
We can utilise your existing systems, workflows and platforms if you have them, or support your customers using our Salesforce platform.
We’re proud to maintain a 98% Customer Satisfaction Score across our customer base.
Support Guru delivers exceptional customer service that supports about a 98% customer satisfaction rating. They provide superior response rates that lead the industry. The team’s openness to feedback supports continuous improvement. Their communication skills ensure a successful partnership.
Support Guru delivers above the industry standard. They’ve been able to address all tickets and have provided excellent support. They’re great at identifying inefficiencies and creating solutions. They ask for feedback and are constantly seeking to improve the customer experience.
Support Guru’s efforts are a vital asset to the client’s business. Working effectively, they follow all timeline restrictions and have good project management skills. In contact frequently, the team utilizes communication tools and remains flexible. They offer personalized client services.