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Notes from the studio.

Practical writing on the work we do: what goes right, what goes wrong, and how to plan for both.

What a good AI voice agent does when it doesn't know

The demo always goes well. The real test is the call the agent wasn't built for, and what it does next.Support Guru2 min read

Treat site speed as a budget, not a score

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Automate the handoff, not the job

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Plan once, cut for every feed

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Why the firmware engineer belongs in the launch meeting

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