Website Design & Development — Support Guru

All servicesBuild

A site thatearns its keep.

Custom business websites, WordPress and React builds, landing pages and redesigns. Designed around what you actually need people to do, built on a speed budget agreed up front, and handed over so your team can run it without calling us.

What is a slow site costing you?
  • Fast on a real phoneTested on mid-range Android, throttled.
  • Designed, not templatedBuilt around your content, not a theme demo.
  • Yours at handoverYour hosting, your accounts, your code.
Building

Building navigation


Example build
0
Page speed

Measuring…

Core Web VitalsLCP1.2sINP48msCLS0.00
WordPressReactViteLanding pagesRedesignsFigmaCore Web VitalsWCAG 2.2 AAAnalyticsMaintenance
How we think about it

Speed is a decision, not a cleanup task.

The budget is agreed before the first line of code.

Most sites get slow the same way: a feature is added, then a font, then a tracking script, and nobody is holding a number. By launch it is a long list of small decisions nobody can unpick, and the fix is quoted as a separate project.

So we agree the speed budget with you at the start, and anything that would blow it gets discussed rather than quietly shipped. That sometimes means saying a carousel or a third analytics tool is not worth what it costs you.

We test on a mid-range Android over a throttled connection, because that is the device most traffic actually arrives on — not the laptop the site was designed on.

DesignBuildMeasureHand over
A designer sketching page layouts at a desk beside a screen showing a website mockup
Design and build in the same room, measured as it goes.
What this covers

What a build actually looks like

An example of how a typical project runs. Yours is scoped in discovery, so the shape changes with what you need.

  1. Week 1

    What the site has to do

    Who it is for, what you need them to do, and which pages earn their place. Ends in a written scope and a fixed quote.

    Discovery
  2. Week 2

    Design, against your real content

    Laid out in Figma with your words and images, not placeholder text that hides how long your headings actually run.

    Design
  3. Week 3

    Built, on the right platform

    WordPress when your team needs to edit it daily, React and Vite when the site is doing something a theme cannot. The choice gets explained, not assumed.

    Development
  4. Week 4

    Measured on a real device

    Core Web Vitals checked on throttled mobile, keyboard paths and contrast checked, every page tested before anyone signs off.

    Speed & accessibility
  5. Launch

    Live, with analytics already working

    Redirects mapped so existing rankings survive a redesign, analytics wired before launch rather than a week after.

    Launch
  6. After

    Maintained, if you want that

    Updates, backups, uptime monitoring and a person who answers — on a monthly retainer, or not at all if you would rather run it yourself.

    Maintenance
How it works

Who does what

Most delays come from one side waiting on the other without saying so. This is the split we start from.

We handle

  • Design, build, testing and launch
  • Platform choice, explained before we commit to it
  • Speed and accessibility checks on real devices
  • Redirects and analytics, set up before launch
  • Training and documentation at handover

You bring

  • Your copy and images, or the brief to write them
  • Access to your domain, hosting and analytics
  • Brand assets, if you already have them
  • One person who can make the final call
  • Feedback in rounds, so the scope stays the scope
Who it is for

Who we build for

Businesses where the site has a job to do — booking, inquiries, orders — and is not just a brochure nobody measures.

Small and mid-size businesses

Ours looks dated next to theirs.

A site that matches how good the business actually is, and that your team can keep current.

Clinics and local services

Can people book without calling?

Clear services, real hours, and a booking path that works on a phone in one hand.

Startups

We need something live before the raise.

A marketing site that explains the product clearly and ships in weeks, not quarters.

Agencies needing a build partner

We design, we need it built properly.

Your designs built to spec, on your timeline, under your name if you prefer.

Quick estimate

What is a slow site costing you?

Move the sliders to match your site. It takes ten seconds.

8,000
Sessions a month, from your analytics.
5.0s
Largest Contentful Paint on mobile. 2.5s is the 'good' threshold.
2.0%
Inquiries or orders as a share of visitors.
£200
What one converted visitor is typically worth.
Revenue a faster site could be recovering

£6,788

About 34 more conversions a month, on these numbers.

An estimate for illustration, not a quote. It assumes each second above the 2.5s 'good' threshold costs roughly 7% of conversions — a planning assumption, not a measurement of your site. Your real numbers come out of discovery.

Get a real estimate
Tools and platforms

What we build with

WordPressReactViteFigmaHostingerVercelGoogle AnalyticsE-commerceYour CMS

The platform is a decision we make with you, not a default. WordPress when your team edits daily; React and Vite when the site has to do more than a theme allows.

Process

How a project runs

No account-manager relay. The lead on your project is someone who builds, and they stay on it from the first call to the last deploy.

  1. 1

    Scope

    A fixed-fee discovery: what the site has to do, which pages earn their place, and what it will cost. You leave with a written scope either way.

  2. 2

    Prototype

    Key pages laid out with your real content, early. You see how it actually reads before anything is built.

  3. 3

    Build

    Built and tested in the open, with the speed budget measured as we go rather than audited at the end.

  4. 4

    Hand over

    Your hosting, your accounts, your code, plus a walkthrough of the CMS. Maintenance is optional, never a condition.

Questions

What people ask before they inquire

Something else? Email us

How much does a website cost?

It depends on how many pages there are and how much of it is custom, but you get a number before you commit. We start with a fixed-fee discovery that ends in a written scope and a fixed project quote. If the quote does not work, you keep the scope document and owe us nothing further.

WordPress or a custom React build — which do we need?

WordPress when your team will edit pages regularly and the site is mostly content; it is the cheaper build and the easier handover. React and Vite when the site has to do something a theme cannot, like a calculator, a booking flow or a lot of structured data. We tell you which we think it is during discovery, and why.

Will the site be fast on mobile?

That is the point of agreeing a speed budget before the first line of code. We pick the number with you, and anything that would blow it gets discussed rather than quietly shipped. We test on a mid-range Android over a throttled connection, because that is the device most traffic actually arrives on.

Can our team edit the site without developers?

Yes. We hand over with a CMS your team can drive and a walkthrough of how to use it. If editing a page requires a deploy, we have built it wrong.

Will a redesign lose our Google rankings?

Not if the migration is done properly. We map every existing URL to its new home before launch, keep the redirects in place, and carry over the page titles and structure that are already earning traffic. Rankings can wobble for a few weeks after any migration, which is normal and worth knowing in advance.

Is the site accessible?

We build to WCAG 2.2 AA — keyboard paths, contrast, focus order and screen-reader semantics as part of the build, not a remediation pass bolted on before launch.

Do we have to buy maintenance from you?

No. At handover the hosting, the accounts and the code are yours, and you can take it to any developer. Maintenance is a monthly retainer for updates, backups, uptime monitoring and a person who answers — useful if nobody in-house wants to own it, but never a condition of the build.

Tell us the awkward version first.

The half-formed idea, the deadline that doesn't work, the budget you're not sure is enough. We'd rather hear that than a polished brief. It's the fastest way to know whether we're the right studio.

Start a projectconnect@supportguru.ukWe usually reply within a day.