Clinics and dental
Can I get in this week?
New patient bookings, recalls, and after-hours calls routed to your on-call line.
The callgets answered.
An AI voice agent that answers on the first ring, books and confirms appointments, follows up with leads, and hands the call to a person the moment it should. In the language your customer actually speaks.
- Every call, any hourEvenings, weekends, lunch rush.
- Books into your calendarNot a message someone reads tomorrow.
- Knows when to stopClear rules for passing to a person.
Live call
Brightside Dental, after hours
Answer in
HelloHolaBonjourمرحباHalloCiaoOláनमस्तेMerhaba你好
How we think about it
Built on your real calls, not a demo script.
The transcript is the specification.
A voice agent earns its place on the calls nobody enjoys: the booking, the opening hours, the where-is-my-order at 8pm. It has to handle interruptions gracefully, survive an accent and a bad line, and hand over to a person the moment it is out of its depth.
So we start from your actual call recordings. They tell us what people really ask, how they phrase it, and where things go wrong. The agent is built and tested against those, not against a script written to look good in a demo.
Calls it hands off land in the same CRM your email and automation already run on, so a missed call becomes a follow-up instead of a lost lead.
Call answeredBookedConfirmedLogged in CRM
What it covers
A day on your phone line
An example of what the agent handles between opening and close, and after.
“Are you open on Saturday?”
Answered on the first ring with your real hours, before anyone is in the building.
Inbound call handlingYesterday's web enquiries get a call back
Every form fill is called within the hour, qualified and booked, at a volume a small team cannot staff.
Outbound callingTomorrow's appointments, confirmed
Each one called, confirmed, or moved to a free slot. The no-show call gets made reliably, not when someone has time.
Appointment confirmationsA caller switches to Spanish halfway through
The agent follows without a transfer. English, Spanish, French, German, Arabic and more.
Multilingual voiceA billing complaint goes to a person
The agent recognises it shouldn't handle this, transfers to your on-call number, and passes along a summary so the caller never repeats themselves.
Escalation to a humanA late-night booking
Booked into the calendar, confirmation text sent. Your team sees it in the morning.
Inbound call handling
Escalation
Nobody gets trapped in a loop
You decide where the line sits. These are the defaults we start from.
The agent handles
- Bookings, changes and cancellations
- Opening hours, directions, prices you've published
- Order and appointment status
- Reminders, confirmations and lead follow-up
- Taking a detailed message when your team is away
A person takes over when
- The caller asks for one, at any point
- It's a complaint, a refund, or money owed
- It's urgent: medical, safety or legal
- The agent is unsure twice in a row
- The caller sounds distressed or frustrated
Industries
Who it works best for
Businesses where the phone rings more than anyone can answer, and every missed call is a missed booking.
Salons and spas
Anything Saturday morning?
Bookings mid-appointment, when nobody can pick up.
Home services
My boiler's making a noise.
Job details captured, slots offered, emergencies sent straight to a technician.
Real estate
Is Maple Street still available?
Every listing enquiry answered, qualified and booked for a viewing.
Restaurants
Table for six at eight?
Reservations during service, without pulling staff off the floor.
Quick estimate
What are missed calls costing you?
Move the sliders to match your business. It takes ten seconds.
Include after-hours calls and ones that went to voicemail.
Most callers who hit voicemail try the next business instead.
What a typical customer spends per visit or job.
Revenue walking away each month
£3,410
That's about £40,919 a year.
An estimate for illustration, not a quote. Your real numbers come out of discovery.
Get a real estimateIntegrations
Connects to what you already run
TwilioGoogle CalendarOutlookCalendlyHubSpotZohoSalesforceWhatsAppSlackYour own systems
Keep your existing phone number. Forward all calls, only after-hours calls, or only the ones your team misses.
Process
How a project runs
No account-manager relay. The lead on your project is someone who builds, and they stay on it from the first call to the last deploy.
- 1
Scope
A week of hard questions and your call recordings. We map what the agent should handle and say plainly what it shouldn't.
- 2
Prototype
A working agent on a test number, early. You call it yourself and tell us what feels wrong.
- 3
Build
Two-week cycles with a demo at the end of each. You hear progress, not status reports.
- 4
Hand over
Documentation, a walkthrough and the keys. Ongoing tuning if you want it, never as a hostage.
Will callers know they're talking to an AI?
We recommend the agent says so at the start of the call, and in some places that's required. In practice, callers care most that someone picked up and the booking worked.
What happens when it doesn't know the answer?
It follows the handover rules you agree with us: transfer to a person with a summary, or take a detailed message and log it in your CRM. In the first weeks we review calls with you and fix the gaps they reveal.
Can it use our existing phone number?
Yes. You can forward every call, only after-hours calls, or only the ones your team doesn't pick up. Nothing changes for your customers.
How is pricing structured?
A fixed-fee discovery comes first and ends in a written scope and a real budget. After that, there's a one-off build cost and a monthly running cost based on call volume. You get the numbers before you commit to anything.
What about call recording and consent rules?
We configure recording disclosures and handle consent for outbound calls, such as TCPA rules in the US and GDPR for European callers. We'll flag what applies to you, but your own legal adviser should confirm it for your business.
How long until it's answering calls?
A focused agent for one job, like bookings, is usually live a few weeks after scoping. Wider agents that connect several systems take longer, and we'll tell you how long before you start.
Related services
See all servicesWorks well alongside
Tell us the awkward version first.
The half-formed idea, the deadline that doesn't work, the budget you're not sure is enough. We'd rather hear that than a polished brief. It's the fastest way to know whether we're the right studio.