Clinics & healthcare
The appointments you are losing to a busy phone line.
Reception that never goes to voicemail, confirmations that cut no-shows, and booking that writes to the real calendar — in the language the patient speaks.
What usually goes wrong
- Calls missed during consulting hours, and the enquiries behind them lost
- No-shows that leave paid slots empty at short notice
- Reception staff retyping the same details into three systems
- Patients calling outside clinic hours, or in a second language
Recognise any of these?
Tell us which one is costing you most right now. We will say plainly whether it is worth fixing, and roughly what it takes.
Questions
The things people ask before they enquire.
It depends on scope, but we will give you a number before you commit to anything. Most engagements start with a paid discovery — a fixed fee, a week or two — which ends in a written scope and a real budget. If the budget does not work, you leave with the scope document and no obligation to continue.
A typical first ship is around six weeks. Larger builds run in two-week cycles after that, each ending in a demo of something that actually runs. You will know within the first cycle whether the timeline is holding, rather than finding out near the deadline.
The people you meet. The lead on your project is someone who builds, and they stay on it from the first call to the last deploy. There is no account manager relaying messages between you and an unseen team.
You own everything — code, assets, accounts, domains. We hand over with documentation and a walkthrough, and your team can run it without calling us. If you would rather we stayed on for maintenance or a next phase, that is a separate agreement, not something buried in the original contract.
Yes. Most of our work is remote, and we keep a few hours of overlap with your working day for calls. Timezone has not been the hard part; unclear scope has.